Frequently Asked Questions
At BāKIT Box...
What is BāKIT Box?
BāKIT Box is a specialty baking kit service that aims at creating cultural experiences in the household through baking! We offer a changing selection of globally inspired recipes so you can create delicious treats at home from scratch!
Where can I purchase BāKIT Boxes?
BāKIT Boxes are sold on our website bakitbox.com.
How does the subscription work?
You will sign up for recurring deliveries with your name and email address. You can then select the baking kits for your first box! Keep in mind, you get to choose something new every month.
Choose 2-3 baking kits and select how often you would like boxes shipped to you. You can choose to have shipments delivered monthly, every other month, or every 2 months (quarterly).
Between the 1st and the 8th of every month, you can log into your account at bakitbox.com and select the recipes you want in your next delivery. Just log in, click “Subscriptions” and then “Pick my kits!”
After the 8th of the month, selections will close and we will begin preparing your delicious baking kits. Don’t worry – If you forget, we will select our pastry chef’s recommendation for you.
Renewals process between the 12-16th of every month and are shipped within a few days.
Why should I subscribe?
Our subscribers get 10% off all recipes included in their monthly box AND free shipping. PLUS, we offer exclusive recipes that are only available to our subscribers.
What if I need to skip a month?
We totally understand that life can get busy! If you are looking to skip a month, you can log into your account, click on “Subscriptions” and then you will see options to skip the next month’s box.
What is the cancellation policy?
We require a minimum 3-month commitment to really give us a try! This 3 month period allows us to get to know you, your taste preferences, and your baking aspirations. It also allows us to get ahead of production, so you always receive your boxes on time.
If you must cancel, we do have options. You can log into your account, click on “Subscriptions” and you will see options to cancel the service. If you are within the 3-month period, there will be a cancellation fee.
Please reach out to [email protected] with any concerns.
When do the ingredients expire?
All of our baking kits are shelf stable, and that means that you do not need to refrigerate any of the items! Typically each kit will last 2-3 months with the exception of a fresh produce item (such as lemons) that may be included in your recipe.
How many recipes do I receive in my subscription?
Our subscribers get to choose 2 or 3 recipes on a monthly basis. You can choose to have shipments delivered monthly, every other month, or every 2 months (quarterly).
What is the weight of the package?
Our kits are approximately 2lb each plus shipping materials.
How much does BāKIT Box cost?
Each BāKIT Box kit is priced differently. See our product pages for individual pricing.
Do the baking kits have allergy-free options?
Each one of our baking kits will indicate if there are common allergens included. Typically our recipes contain dairy, gluten, and eggs. When we offer allergen free recipes, we will label it directly on the product page!
How long is my kit good for?
All of our baking kits are shelf stable, which means no refrigeration necessary. Each of our BāKIT Box kits have a recommended "Bake within" time frame listed on the product page and on the recipe card that arrives in your shipment.
Which payment methods do you accept?
We accept American Express, Visa and MasterCard.
Where do you currently ship to?
We currently ship across the continental USA.
What are the shipping options?
We ship via different platforms depending on your location. You will receive an email confirmation after purchase, and you will also receive a shipping confirmation once the product ships out!
When will I receive my order?
We are fulfilling every week! Your order and shipping confirmation emails will indicate exactly when you will receive your order. If you have not heard from us, reach out to [email protected]
Will my shipment be tracked?
Yes, your shipping confirmation email will have tracking info included.
What happens if I am not home?
Our delivery personnel should leave the package for you at your door with no signature required. We package all of our kits in insulated liners with ice packs. If you have any concerns with the temperature or condition of your ingredients once delivered, please contact [email protected]itbox.com
What do I do if I receive a damaged product?
After you accept delivery of a Product from us, if you are not 100% satisfied with the Product (because it is defective or otherwise), you may request a refund within seven days of delivery by sending an email to [email protected]
What is your return policy?
- After you accept delivery of a Product from us, if you are not 100% satisfied with the Product (because it is defective or otherwise), you may request a refund within seven days of delivery by sending an email to [email protected]. If part of a Product is defective, we reserve the right to decide in our discretion whether we will provide you with (A) a refund in an amount equal to the value of the defective portion(s) or (B) a full refund in an amount equal to the full value of the Product. The full refund option does not apply to orders larger than $100.
- If you refuse delivery of a Product from us for any reason, we will notify you within a reasonable period of time whether you are entitled to a refund (and, if so, the amount) by phone or email. If we determine that you are entitled to a refund, we will process such refund within 30 days of communicating our decision to you.
- We usually provide refunds using the same method that you used to pay for your purchase.
How do I make changes to an order I’ve already placed?
Contact [email protected] for changes to your order. Please include “Order Change” in your subject line.
What do I do if I need to update my delivery address?
Contact [email protected] for changes to your delivery address.
How do I dispose of the box and packaging materials?
We're committed to tackling packaging waste; we use packaging that is recyclable or reusable. Here are some tips on how to recycle your packaging:
Shipping Box - All of the BāKIT Boxes are made from partially recycled cardboard and are curbside recyclable.
Packing Peanuts - These are made of static-free organic starch and are water dissolvable. Pour them in the sink, turn on the tap, and watch them wash away. They leave no toxic waste and are FDA compliant!
Produce Bags - The kit and ingredient bags can be reused or recycled at all locations that accept plastic bags.
Plastic Ingredient Bags - these can be recycled at all locations that accept plastic bags.
Recipe Cards - Recipe cards are designed to be kept for your future bāking needs! They can also be recycled.
I am a vendor and I am interested in working with BāKIT Box. Who can I contact?
We’d love to hear from you! Please contact us at [email protected].
How can I share feedback on my prepared baked goods?
We’d love to hear your feedback! Please contact us at our social media channels or at [email protected].
Instagram: @bakitbox
TikTok: @bakitbox
Twitter: @TheRealBaKITBox
Facebook: @bakitboxhome